Register for Activities & Programs

Registration policies

• Waitlists

  If a program is full, the registration button will show Waitlist instead of Register.

  We recommend joining the waitlist if your preferred program is full. This helps us contact you if a space becomes available or if additional spaces are added.

  If you are on waitlist and a space becomes available, you will be contacted by email. You will have 24 hours to accept and register, or decline the space.

  Waitlist alerts are monitored. If there’s no response, staff may contact you by phone.

• Missed classes

  Missed classes are not credited or refunded, including classes missed because of illness, weather, power failures, or other events beyond the CVRD’s control.

• Withdrawals and transfers

  A $7.90 administration fee applies to withdrawals and transfers.

  You may withdraw or transfer before the course starts or before the end of the third class. Refunds or credits are prorated based on the number of classes remaining.

  After the third class, refunds or credits for the remaining classes are only considered if you have a medical reason or are moving outside the Comox Valley Regional District.

  Exceptions apply to leadership courses.

  Please note that online transfers are not currently available. If you registered in the wrong class or need to transfer, call customer service at 250-334-9622 ext. 2.

• Leisure pool rentals

  Seven days’ notice is required to cancel a leisure pool rental. Late cancellation is subject to a $7.90 cancellation fee. 

• Age restrictions

  Some programs have age restrictions.

  If you can’t select a family member for a program, they may not meet the age requirement, their birthdate may be missing from your account, or there may be another account issue.

• Refunds and account credits

  Account credits are processed immediately.

  If you request a refund:

  • Visa or Mastercard: Refunded to the original credit card within five business days
  • Debit, cash, or cheque: Refunded by cheque; allow up to three weeks for delivery

  If you have an account credit, you can use it when registering online. The credit will appear in your account details and can be applied at checkout.

  If you withdrew from a class and don’t see a credit on your account, the refund may have been returned to your credit card. Check your credit card statement. Refunds may take a few days to appear.

• Create or access your account

  Online registration uses your email address to access your account. Receipts, registration confirmations, and important updates about course changes or cancellations are sent by email.

  Your email address will only be used for registration-related purposes.

  If you’ve registered with the Sports Centre or Aquatic Centre before but can’t access your account, your account may be missing an email address or may have an old email address on file.

  How To Set Up An Account

• Temporary passwords

  If you requested a temporary password but have not received it:

  • Check your junk or spam folder.
  • Wait a few minutes. Some email services, including Gmail and Hotmail, may take longer to receive automated emails.
  • Make sure your account has your current email address.
• Locked accounts

  You have five attempts to log in before your account is temporarily locked. If your account is locked, wait 15 minutes before trying again.

  If you still can’t log in after three attempts, select Forgot my password to receive a temporary password by email.

  Remember to check your junk or spam folder.

• Registration errors

  If the Register button does not work or you receive an error message, the registration system may be temporarily unavailable while updates are being made.

  Please try again in a few minutes.

• Cart time limits

  Registered courses stay in your online cart for up to 15 minutes.

  If you’re registering multiple family members, review program schedules, levels, and times before starting your online registration.

• Memberships

  Memberships can only be purchased in person or by phone.