Within the Comox Valley Regional District (CVRD), there is a mandatory water metering program for all residences and business within the local water service areas. This water metering system helps the CVRD to keep better track of water consumption, detect water loss more quickly and encourage more efficient use of water.  

Water metering also supports more equitable charges for water service, since meters allow customers to pay for what they actually use. In addition to these cost saving benefits, reducing water consumption also helps ensure that sufficient water is available for ecosystem processes and will enable the CVRD to better adapt to potential climate change impacts.  Evidence of water conservation efforts, including water metering, is also in line with provincial eligibility requirements for water infrastructure grant funding.

Water Bylaws

A number of water bylaws are in place to fix and regulate the fees, charges, terms and conditions under which water may be supplied and used in the various Comox Valley water service areas. To access these water bylaws, click here.

Lookup Water Bylaws

Royston and Black Creek-Oyster Bay Water Meter Upgrade Project

The CVRD are embarking on a five year water meter upgrade project in Royston and Black Creek-Oyster Bay (BCOB) water systems. The meters are due for replacement and we are fortunate to do this at a time that we can utilize modern day technology that will allow property owners to log in online and view their consumption. More information on how to utilize this technology is provided below. This is also a good time for property owners to check that their internal plumbing is in good working condition and meets the BC Building Code requirements, more specifically that pressure reducing valves and expansion tanks are installed. This project will also greatly increase operational efficiency and safety for meter reading, eliminating the need for staff to manually touch read each meter along the highway and high traffic roads.

Black Creek-Oyster Bay

The BCOB project has completed its first year of meter replacements. All of the meters along the Island Highway have been replaced. The next phase of the project will be to replace the monthly read properties and commercial properties. 

Royston

The Royston project is well underway on its first year of meter replacements. All of the meters along the Island Highway have been replaced, as well as the meters on Royston Road. The next phase of the project will be to replace the monthly read properties and commercial properties.

Water Meter Consumption Account Access

Powered by Badger Meter in association with your water utility, EyeOnWater lets you connect to water utility accounts so you see how much water you're using and can even alert you to possible leaks on your property.

EyeOnWater Basics 

EyeOnWater is a customer portal website that allows water users to create a login ID so they can see the water usage on their meters and accounts. 

  • You are responsible for creating your own login IDs by visiting eyeonwater.ca/signup
  • To set up an EyeOnWater login, you needs your postal code and BEACON Account ID. Full instructions are available here: EyeOnWater Login Instructions
  • If multiple meters are associated with a single BEACON Account ID all of those meters will automatically be associated to a single logon on EyeOnWater.
  • If you have multiple meters associated with multiple BEACON Account IDs, please contact us at 250-334-6056 to ensure that all of those accounts are associated with the same EyeOnWater login.

Water Rates

Comox Valley, Arden, Marsden/Camco, Greaves Crescent, England Road

View the Bylaw PDF

ResidentialMonthly Rates
 Effective April 1, 2019Effective April 1, 2020
Minimum charge up to 15 m3$25.30$27.58
Over 15 m3 to 45 m3$0.80 per m3$0.87 per m3
Over 45 m3$0.98 per m3$1.05 per m3
Multi-Family / Commercial  
Minimum charge up to 15 m3 per unit$22.57 per unit$24.60 per unit
Over 15 m3$0.96 per m3$1.07 per m3

 

Black Creek/Oyster Bay Water Service Area

View the Bylaw PDF

ResidentialMonthly Rate
Minimum charge up to 15 m3$24.02
Over 15 m3 to 45 m3$1.44 per m3
Over 45 m3$2.16 per m3
Commercial / IndustrialMonthly Rate
Minimum charge up to 15 m3$37.42
Over 15 m3$1.87 per m3

 

Denman Island Water Service Area

View the Bylaw PDF

ResidentialAnnual Rate
Flat Fee (No Water Use)$500.00
Annual Water Use Charge$900.00

 

Royston Water Service Area

View the Bylaw PDF

ResidentialMonthly Rate
Basic fee$27.03
0 to 25 m3$0.90 per m3
Over 25 m3 to 50 m3$1.12 per m3
Over 50 m3$1.35 per m3

 

Union Bay Water Service Area
ResidentialMonthly Rate
Minimum charge up to 10 m3$54
Over 10 m3 to 25 m3$1.40 per m3
Over 25 m3 to 37.5 m3$1.90 per m3
37.5 m3 to 50 m3$2.50 per m3
over 50 m3$3.75 per m3
Commercial / IndustrialMonthly Rate
Minimum charge$54
Water usage rate$1.60 per m3