Do you want to receive local emergency notifications to your cell phone or landline?

The Comox Valley Regional District (CVRD), City of Courtenay, Town of Comox and Village of Cumberland have partnered together to distribute local emergency notifications by text message and voice calls through Connect Rocket. These notifications are intended to inform you about incidents that could impact you. By working together we can take proactive steps to build a safer and more resilient community.

Register for Local Emergency Notifications

Be sure to select the communities in which you live, work and play. We encourage you to register for more than one list as it will ensure you receive the appropriate alerts in times when public health and safety maybe at risk. 

Register 

Register by Phone

If you would prefer to register by phone for emergency notifications, call 250-334-6000 and a member of our team will call you back to assist. Please be ready with the below information to help the account creation process.

  • Name
  • Phone number(s) – landline and/or cellular
  • Which communities do you wish to receive alerts for? (Choose the communities in which you live, work and play). Note: You will receive separate notifications for each list you subscribe to.
    • City of Courtenay
    • Baynes Sound  (Electoral Area A)
    • Denman/Hornby Islands (Electoral Area A)
    • Lazo North (Electoral Area B)
    • Puntledge – Black Creek (Electoral Area C)
    • Town of Comox
    • Village of Cumberland
    • K’ómoks First Nation (KFN)
    • Boil Water Notifications – Comox Valley Water Supply System Users
    • Water Restrictions – Comox Valley Water Supply System Users
    • Sewage Treatment Plant Odour/Noise Notifications – Comox Valley Water Pollution Control Centre Users

If you know someone who would like to receive notifications but is unable to sign up, you may either sign up for them or have them call the CVRD at 250-334-6000 to receive further support with registration.

Important Information:

  • If your cell phone is put to ‘Do Not Disturb’ the alerts will not push past this setting.  It is important you are aware of this. For example if an alert is distributed at night your cell phone will not ring or notify you.
  • If you’re within a cell phone ‘dead zone’ you will not receive the alert to your mobile device.
  • Voice over Internet Protocol (VoIP) landlines will not receive alerts in a power outage as they require both internet and power to work.
  • Connect Rocket will not work if there is no power, cell or internet service available.
  • It is important to note that when subscribing to lists, you may receive multiple notifications if the emergency notification is cross boundary as each list distributes a separate notification. 

For more emergency preparedness information visit www.comoxvalleyrd.ca/beprepared

 

Frequently Asked Questions
How does this alert system differ from the Provincial Alert Ready system?

The Alert Ready is a Canada-wide program that allows provincial/territorial emergency management organizations to issue emergency alerts. Alert Ready cannot be used by local governments at this time. These alerts are sent to all mobile devices in a specific area and no enrolment is required. To receive Alert Ready emergency alerts your wireless device must meet the required specifications. To learn more about this system visit https://www.alertready.ca/

The Connect Rocket system is a subscription based system that will allow local governments to distribute local emergency alerts to subscribers when public health and safety are at risk. The Connect Rocket system will send both text and voice calls to mobile phones and will also provide voice calls to landline phones. Registration for the alerts is required and residents are encouraged to sign up for notifications in the communities in which they live, work and play.

Why do I receive both a phone call and text message?

When an emergency alert is activated, residents who registered for the service will receive both a text and voice call to their mobile phones, and landlines will only receive the voice call. The reason for the duplication is to ensure the alert is received.

I do not wish to receive alerts anymore? How do I unsubscribe to service?

A resident may withdraw consent or unsubscribe at any time by signing in to their account and choosing 'Close Account' under the Account Settings tab. If you need assistance contact the Comox Valley Regional District at 250-334-6000.

What kind of local emergency alerts will I receive?

The Comox Valley Regional District, City of Courtenay, Town of Comox and Village of Cumberland will be utilizing Connect Rocket to distribute emergency alerts to registered users when public health and safety is at risk.

Emergency notifications may be used for flooding, evacuations, wildfires, boil water or other health related events as examples.

What happens if there is a power outage or cell phone towers are down?

Connect Rocket is a tool to assist with delivering important information in times of distress. In situations where power and cell phone towers are down the system will not be able to be utilized. As with any emergency, preparedness is of utmost importance. Ensure you have a hand crank radio and 72 hour emergency kit. For more information and tips on emergency preparedness visit www.comoxvalleyrd.ca/beprepared

Information regarding Voice over Internet Protocol (VoIP), will I receive alerts and be able to dial 9-1-1?
  • VoIP calls to 9-1-1 do not go directly to 9-1-1 centres. If you dial 9-1-1 from a VoIP phone, your call will go to a third-party call centre and an operator will re-direct your call to the appropriate 9-1-1 centre.
  • VoIP phones do not provide location information. It is crucial that your location information is up to date with your VoIP service provider, as the call-taker may assume that you are at the last registered address if you are not able to speak during a 9-1-1 call.
  • As well, it is important to note that VoIP phones only work when there is power and internet.
  • Contact your service provider to confirm whether you have a VoIP phone.
The call showed up as an unknown number on my landline and cell phone. I don’t usually pick up unknown numbers.

The phone number that Comox Valley Connect Rocket messages will be delivered from is 778-762-3510. Please program this number into your phone as Comox Valley Connect Rocket or Comox Valley Emergency Notifications.

Why don’t we just use one alerting system?

The BC Local Authority Emergency Management Regulations states that local authorities must ‘establish procedures by which those persons who may be harmed or who may suffer loss are notified of an emergency or impending disaster.’

This responsibility is recognized by public agencies, who rely on the local authorities to be the primary source of public emergency alerts. The Connect Rocket system provides residents meaningful local information and instruction to preserve life and property at time of an emergency.

I received multiple notifications for an alert. Why did this occur?

Residents are being encouraged to register for the communities in which they live, work and play. If you have registered for City of Courtenay (as you work there), Puntledge- Black Creek (as you live there) and Village of Cumberland (as you frequently visit there) you will receive notifications for each community you registered for. If a local government decides that an alert should be distributed to more than one community list you will receive multiple alerts. In times of emergencies it is better to receive multiple alerts than no alert at all.

Residents will only be receiving notifications when health or safety is at risk. Once a year subscribers will receive a notification to check their accounts and to test the system.

How do I login into my account to check my phone numbers/family contact details?

Upon registering for Connect Rocket you would have set up an account with your email address and password. Visit https://comoxvalley.connectrocket.com/ and choose Sign In (top corner).

If you forgot your password follow the instructions. Once signed in you will be able to see phone numbers and members within your account you signed up for. You can adjust these lists and members by pressing edit. As well, you can add new members to your account on the main dashboard.

If you need assistance with your account or have questions please contact the Comox Valley Regional District at 250-334-6000.