Update March 19, 2019

Disruption in Water Service for Greaves Water Service Area

A disruption of water service to the Greaves Water Service Area will occur between 8:00 am on Wednesday, March 20, 2019 and 4:30 pm on March 21, 2019. Available water will be limited and a change in operating pressure may occur. 

This work is to facilitate future maintenance that will happen between April 12 and April 30, 2019. During this 24-hour pilot test, residents are being asked to use water sparingly.  To ensure you have an adequate supply of water on hand, it's recommended you fill up jugs or containers with water to help with any cleaning or flushing required during the service disruption. 

Note that the water may be discoloured after the water service is restored back to normal. If you do experience discoloured water, running one or more cold water taps in your home for 20 minutes should resolve the issue. Please refrain from using the hot water taps as it might draw dirty water into your tank.

Staff will be available 24 hours a day to respond to any unforeseen issues. We invite your comments and concerns so that we can optimize your water service during the scheduled interruption in April. If you have any questions or concerns, please call the Engineering Services Branch at 250-334-6056 or email engineeringservices@comoxvalleyrd.ca.

Reporting Water Quality Issues:

If you have a water quality issue to report, please call 250-334-6056 during weekdays from 8 am - 4:30 pm and our after hours water emergency line at 1-877-999-2285 so that we can track your exact location and the nature of the complaint. It is important that we are able to accurately track the source of any drinking water complaints and we ask the public to use the appropriate mechanism to make their reports.

In effect until further notice

Boil Water Notice for the Denman Island Water Local Service Area Remains in Effect

On December 16, 2018, a boil water notice was issued by Graham Lake Improvement District (GLID) which provides water to the Denman Island Water Local Service Area. The boil water notice was triggered after high turbidity levels were detected. This notice remains in effect.  Please see the information below on what to do during and after a boil water notice has been issued.

Have Questions?

These resources from Island Health provide everything you need to know during a Boil Water Notice.

What To Do Once a Boil Water Notice Has Been Lifted:

Island Health recommends taking the following precautions after a boil water notice is lifted:

  • Run cold-water faucets and drinking fountains for one minute before using the water
  • Drain and flush all ice-making machines in your refrigerator
  • Run water softeners through a regeneration cycle
  • Drain and refill hot water tanks set below 45 C (normal setting is 60 C)
  • Change any pre-treatment filters (under sink style and refrigerator water filters, carbon block, activated carbon, sediment filters, etc.)