Royston and Black Creek-Oyster Bay Water Meter Upgrade Project

The CVRD are embarking on a five year water meter upgrade project in Royston and Black Creek-Oyster Bay (BCOB) water systems. The meters are due for replacement and we are fortunate to do this at a time that we can utilize modern day technology that will allow property owners to log in online and view their consumption. More information on how to utilize this technology is provided below. This is also a good time for property owners to check that their internal plumbing is in good working condition and meets the BC Building Code requirements, more specifically that pressure reducing valves and expansion tanks are installed. This project will also greatly increase operational efficiency and safety for meter reading, eliminating the need for staff to manually touch read each meter along the highway and high traffic roads.

Black Creek-Oyster Bay

The BCOB project has completed its first year of meter replacements. All of the meters along the Island Highway have been replaced. The next phase of the project will be to replace the monthly read properties and commercial properties. 

Royston

The Royston project is well underway on its first year of meter replacements. All of the meters along the Island Highway have been replaced, as well as the meters on Royston Road. The next phase of the project will be to replace the monthly read properties and commercial properties.

Water Meter Consumption Account Access

Powered by Badger Meter in association with your water utility, EyeOnWater lets you connect to water utility accounts so you see how much water you're using and can even alert you to possible leaks on your property.

EyeOnWater Basics 

EyeOnWater is a customer portal website that allows water users to create a login ID so they can see the water usage on their meters and accounts. 

  • You are responsible for creating your own login IDs by visiting https://eyeonwater.com
  • To set up an EyeOnWater login, you needs your postal code and BEACON Account ID. Full instructions are available at https://helpeyeonwater.com/creatingan-account/
  • If multiple meters are associated with a single BEACON Account ID all of those meters will automatically be associated to a single logon on EyeOnWater.
  • If you have multiple meters associated with multiple BEACON Account IDs, please contact us at 250-334-6056 to ensure that all of those accounts are associated with the same EyeOnWater login.

Reporting Water Quality Issues

If you have a water quality issue to report, please call 250-334-6056 during weekdays from 8:00 am to 4:30 pm and our after hours water emergency line at 1-877-999-2285 so that we can track your exact location and the nature of the complaint. It is important that we are able to accurately track the source of any drinking water complaints and we ask the public to use the appropriate mechanism to make their reports.​