The current Canada Post strike is affecting the mailing of the Comox Valley Regional District (CVRD) utility bills. Utility bills are distributed quarterly to residents connected to the Black Creek-Oyster Bay, Comox Valley, Royston, and Union Bay Water Systems, as well as residents within the Royston Garbage/Recycling Collection service area.
While the CVRD does not charge interest or penalties, utility bills must be paid by December 31, 2025 to avoid outstanding balances being transferred to property tax accounts held with the Ministry of Finance. Once transferred, the balances will incur daily interest imposed by the Province. The CVRD is encouraging account holders to sign up for e-billing to receive your current bill and avoid future disruptions due to postal services.
Ways to receive your utility bill:
- Register for e-billing: This will allow your bills to be emailed directly to you. Visit www.comoxvalleyrd.ca/ebilling-request-form to sign up for the e-billing service.
- Call CVRD main office at 250-334-6000 after October 15, 2025 to receive your account balances.
- Visit CVRD main office at 770 Harmston Avenue, Courtenay after October 15, 2025. Staff will assist residents by providing a printed copy of utility bills.
Ways to pay your utility bills:
- Pre-authorized payments can be set up by visiting www.comoxvalleyrd.ca/utilitybilling and filling out the Pre-Authorized Payment Application Form.
- Online: Payments can be made through your financial institution’s online banking service.
- At the bank: Payments can be made in person or by telephone through your financial institution.
- In person at CVRD main office: Payments are accepted by cheque, cash, debit or by Visa or Mastercard.
- Calling CVRD main office at 250-334-6000. Payments are accepted by Visa and Mastercard.
“We appreciate your patience as we navigate the impacts of the Canada Post mail strike,” explains Lucy Wiwcharuk, Chief Financial Officer for the CVRD. “We encourage account holders to register for e-billing and preauthorized payment services to avoid future postage disruptions and ensure bills can be paid prior to the annual transfer to taxes."
For more information on ways to receive or pay CVRD utility bills, visit: www.comoxvalleyrd.ca/utilitybilling.
The Comox Valley Regional District is a partnership of three electoral areas and three municipalities operating on the unceded traditional territory of the K’ómoks First Nation, the traditional keepers of the land. The members of the regional district work collaboratively on providing sustainable services for the benefit of the diverse urban and rural areas of the Comox Valley.
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Media Contact:
Lucy Wiwcharuk
Chief Financial Officer
250-334-6004