Current Maintenance Advisories
Updated: April 30, 2024
The annual water main flushing program will be happening within three local water services areas within May.
- Union Bay Local Water Service Area: May 6 - 17
- Royston Local Water Service Area: May 6 - 17
- Black Creek Oyster Bay Local Water Service Area: May 20 - 31
Flushing of the water mains is part of routine maintenance and greatly improves the water quality in the distribution system. While work is being carried out the water may become temporarily discoloured, and residents may experience a loss in pressure.
Where practical, residents should avoid washing laundry during this time and ensure that any electric hot water tanks are switched off.
If you have any questions or concerns, please call or email the Engineering Services Branch: 250-334-6056.
Update: January 2024
Reporting Water Quality Issues
If you have a water quality issue to report, please call or email so we can track your exact location and the nature of the complaint.
- Weekdays 8:30 am to 4:30 pm call 250-334-6056 or or email
- Weekends and after hours water emergency line: 1-877-999-2285
It is important that we are able to accurately track the source of any drinking water complaints and we ask the public to use the appropriate mechanism to make their reports.