General Policies
- Pre-registration is required for all classes
- Fees are to be paid in full at time of registration
- Program fees include applicable taxes
Waitlists
- Class sizes are limited and are filled on a first come, first served basis.
- We review waitlists on a regular basis and when possible, try to accommodate everyone interested in a course.
- If your program is full, we recommend that you add your name to the waitlist so we may contact you if space becomes available or we create additional spots.
Cancellations
- All classes are subject to cancellation due to insufficient registration.
- These decisions are made in advance of the start date - in this case, a full credit to your account or refund will be issued.
- Register early to avoid disappointment
Missed classes
- Classes missed due to illness, weather, power failures or other events beyond our control will not be credited or refunded.
Withdrawals or Transfers
Unless advised otherwise:
- If you withdraw or transfer before 7 calendar days prior to the course start date, a full refund or credit will be issued.
- If you withdraw or transfer within 7 calendar days prior to course start date, or to the end of the 3rd class, a $5.00 admin fee will be charged, and a pro-rated refund or credit for the remainder will be issued.
- Pro-rated refunds or credits after the 3rd class will only be considered for medical reasons or relocation outside the CVRD.
- Seven days cancellation is required for leisure pool rentals.
- Exceptions apply to all leadership courses.
Refunds
Credits to your account are processed immediately. If a refund is requested:
- Fees paid by Visa or MasterCard will be refunded to your credit card account within 5 business days
- Fees paid by debit, cash or cheque will be refunded by cheque; allow up to 3 weeks for delivery of a refund cheque
How to Register
By Phone
Call 250-334-9622 and press 0. The registration phone line is available July & August as noted below.
- Monday - Friday: 8:00 am – 7:30 pm
- Saturday & Sunday: 8:00 am – 1:30 pm
- Phone-in registration is not available on statutory holidays
In Person
- Comox Valley Sports Centre - 3001 Vanier Drive, Courtenay