General Policies

  • Pre-registration is required for all classes
  • Fees are to be paid in full at time of registration
  • Program fees include applicable taxes

Waitlists

  • Class sizes are limited and are filled on a first come, first served basis.
  • We review waitlists on a regular basis and when possible, try to accommodate everyone interested in a course.
  • If your program is full, we recommend that you add your name to the waitlist so we may contact you if space becomes available or we create additional spots.

Cancellations

  • All classes are subject to cancellation due to insufficient registration.
  • These decisions are made in advance of the start date - in this case, a full credit to your account or refund will be issued.
  • Register early to avoid disappointment

Missed classes

  • Classes missed due to illness, weather, power failures or other events beyond our control will not be credited or refunded.

Withdrawals or Transfers

Unless advised otherwise:

  • If you withdraw or transfer before 7 calendar days prior to the course start date, a full refund or credit will be issued.
  • If you withdraw or transfer within 7 calendar days prior to course start date, or to the end of the 3rd class, a $5.00 admin fee will be charged, and a pro-rated refund or credit for the remainder will be issued.
  • Pro-rated refunds or credits after the 3rd class will only be considered for medical reasons or relocation outside the CVRD.
  • Seven days cancellation is required for leisure pool rentals.
  • Exceptions apply to all leadership courses.

Refunds

Credits to your account are processed immediately.  If a refund is requested:

  • Fees paid by Visa or MasterCard will be refunded to your credit card account within 5 business days
  • Fees paid by debit, cash or cheque will be refunded by cheque; allow up to 3 weeks for delivery of a refund cheque

How to Register

 
By Phone

Call 250-334-9622 and press 2. The registration phone line is available from September through June.

  • Monday - Friday: 8:00 am – 7:30 pm
  • Saturday & Sunday: 8:00 am – 1:30 pm
  • Phone-in registration is not available on statutory holidays
In Person

At either of the following locations during customer service hours.