Background Information

At the CVRD inaugural board meeting held December 16, 2010 the following recommendation was presented to and passed by the board:

THAT the contract for the supply and installation of water meters for the Arden, England Road, Greaves Crescent, Marsden/Camco and Comox Valley water local service areas, be awarded to Corix Utilities Inc in the amount of $1,129,574.88.

At the CVRD board meeting held November 2012, the following recommendation was presented to and passed by the board:

THAT the mock billing program started in January 2012 for the Arden, England Road, Greaves Crescent, Marsden/Camco and Comox Valley water local service areas be extended to July 2013;

AND FINALLY THAT staff report back to the committee in the fall of 2013 with a review of mock billing results.

Areas included in the program

As of February 2012, the Comox Valley Regional District has completed installation of approximately 1,500 water meters in the Arden, England Road, Greaves Crescent, Marsden/Camco and Comox Valley water local service areas (click here for a map showing the areas included in the program).

Changes to water billings

In December 2011 the CVRD completed the installation of water meters in the Arden, England Road, Greaves Crescent, Marsden/Camco and Comox Valley WLSA’s. As many customers were not familiar with purchasing water based on metered consumption the CVRD implemented metered billing by providing mock water bills for educational purposes and flat rate bills for payment. The mock billing program aimed at providing customers with their metered water consumption along with what they would have paid for the water based on a metered rate. The mock bills included educational material and water saving tips to help customers modify their water use habits prior to actual metered billing. The program began in December 2011 and ended in July 2013 with the final mock bill being provided in September 2013. 

An information meeting for customers within the Arden, England Road, Greaves Crescent, Marsden/Camco and Comox Valley WSLS’s was hosted by the CVRD on September 23, 2013.

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